Shipping and handling

SHIPPING AND HANDLING IS JUST $9.00 FOR ORDERS UNDER $75.00 IN THE U.S.A., $30.00 FOR CANADIAN ORDERS UNDER $60.00, AND $28.00 FOR ALL UK ORDERS! AND, WE ARE NOW SHIPPING TO E.U. NATIONS! 

Packed with fish geek patience- and passion- in Los Angeles, just for you! Our botanicals are not "mass-packaged" in some sterile factory, dropped in a box and shipped off. No way. Each seed pod, every leaf, every piece of wood- is hand selected, just as if we were adding it to our own aquarium or other aquatic feature. It's slow, sometimes radically inefficient...but it's the ONLY way to do this. And we will always do it this way. "Scaling the unscalable" is what we're all about!

We’re fanatical about making sure that your order arrives in the best possible condition, so we take great measures to assure a smooth trip from our facility to you. We pack carefully, and ship using the service that will do the best job at getting your package to you in a safe, timely manner. In fact, customers tell us our packaging is so good and...sexy, even- that they share "unboxing videos" with us all the time!

Like you, we can’t stand all sorts of fancy rules and fine print to sort through about shipping and handling, so we figured that we’d make it easy, with no minimum order size or exceptions. Ever. We charge a flat rate of $9.00 for all orders under $75.00 in the United States. Orders $75.00 and over ship FREE IN THE U.S.A! Shipping for Canadian orders up to $60.00 is $30.00, and $28.00 for all orders to the United Kingdom. 

ALL PRICES ARE IN U.S. DOLLARS!

CANADA:  Yep, we're happy to ship to Canadian "tinters!" However, the realities are such that it's...well- kind of expensive for us to ship to you. Like, stupidly expensive, eh? Like, almost deal-breaker expensive. It shouldn't be, but the fact is, it's very expensive. To make shipping to Canada feasible, we offer a tiered shipping and handling charge of $30.00 (U.S.) for orders up to $60.00. Orders over $60.00 ship for $40.00. Shipping is via  DHL, which is really fast. And of course, we will always throw in some extra goodies to your order to ease the pain somewhat! 

UNITED KINGDOM: The UK Government will hold you responsible for paying any VAT, duty and fees due upon arrival of your package. Tannin Aquatics cannot compute or advise you on these charges, which are outside of our control. You’ll be contacted by DHL, explaining how to pay any VAT, duty and fees for dealing with customs. They’ll normally hold your parcel for about 3 weeks; however, we cannot guarantee their actions in this regard. If you haven’t paid the fee after 3 weeks, it’ll be returned to us. You’ll be charged at the VAT rate that applies to your goods. VAT is charged on the total value, including:

 the price paid for the goods

 postage, packaging and insurance

 any duty you owe

You’ll be charged Customs Duty on gifts and other goods sent from outside the EU if they’re above a certain value, unless the duty comes to less than £7.

The value includes:

 the price paid for the goods

 postage, packaging and insurance

Typically, anything under £135 is not subject to customs duty charge. However, we are not responsible, for any charges in this policy made by the UK government,nor are we in a position to advise you on them, so please contact the appropriate UK government agency for further advice or questions.

EUROPEAN UNION NATIONS: We are excited to ship to EU countries! As we expand our European presence, we will need to evaluate our ability to ship our products to each EU member nation on a case-by-case basis, so please contact us prior to ordering off of the web site if your nation is not accessible. As we successfully ship to each EU member nation, they will be added to our system, so you can simply order directly off the website in the future! We appreciate your patience as we refine this process. Our shipping rates will be  discounted, based on our costs via DHL, Fed Ex, or UPS, which start at $35.00US for most-sized orders in many nations!

GENERAL INTERNATIONAL NOTE: As the customer, you are responsible for any and all import fees, taxes, or duties on international shipments levied by your government upon your receipt of goods in your country. Given the great difference in how countries handle import, we cannot know what your exposure will be. Additionally, some products may be restricted for importation into your country. We will not knowingly ship items that are not approved for entry into your country, and make every effort to assure that our items comply with restrictions prior to shipping. However, we are not responsible for changes in government policies regarding acceptable items in each country. On a rare occasion, a shipment may be held up or otherwise have delivery declined due to local government restrictions concerning acceptability of some items. We will make every effort to resolve your specific situation should it become necessary, but cannot make any guarantees contrary to the laws of your government concerning acceptability of some items. Please contact us if you have any questions. 

 

U.S. TRUST TERRITORIESUnfortunately, shipping rates to Puerto Rico and other U.S. Trust Territories are often significantly more expensive than rates within the contiguous United States. Our rates were developed for the contiguous United States only, and additional charges may apply to orders shipped to U.S. Trust Territories. We will contact you if these additional charges apply prior to shipping.

If you'd like to see if we can ship to your country and don't see it listed, contact us. We'll see if we can create an order for you!

Most orders are shipped the next business day, and will take from 2-5 days to reach you, depending on where you are and which service is used (USPS Priority/First Class, Fed Ex Ground, DHL, or UPS Ground). Canadian orders will take somewhat longer, as there is a "handoff" at the border between USPS and Canada Post, and possible customs delays, so we almost always use DHL for Canadian shipments. More expensive, but typically hassle-free and very fast. We typically DHL to Canada, the UK, Europe, and Asia, as they offer much faster shipping (you can have your order in several days!). We will provide tracking information from the shipper, and anticipated arrival date via email when your order is shipped. As fellow fish geeks, we know that you want your stuff in a timely manner, and we're all about getting to you asap! And, when you consider how long it takes to receive your order from us in the context of say, geological or stellar evolutionary time scales, it's like, super fast!

We generally do not require a signature for delivery on orders $200 or less. However, if you opt for home delivery of your order, please ensure that someone is there to receive the order, as DHL, FedEx, USPS, Canada Post, Royal Mail, and UPS may not leave packages at the door without someone present.

INTERNATIONAL DUTY FEES: A customs duty may be charged, upon delivery to international customers and before release of the shipment. A customs duty or brokerage fee is a tariff or tax on the import of goods. When products are imported, that country has the right to bill the end customer for duties, tariffs, and taxes on the goods. We are not responsible for informing our customers of the owed duty, we are not liable for the duty, nor do we calculate, collect, or receive any amount of the duty.

SPECIAL NOTE TO AUSTRALIAN "TINT" FANS: Unfortunately, due to increasingly strict quarantine requirements imposed by the Australian government on botanical items, we regret to inform you that we can no longer ship into your country. We appreciate your past support and apologize for any disappointment this causes!

TO ALL INTERNATIONAL CUSTOMERS: Please be sure to provide your telephone number with your order. This is very important, because our international shippers (DHL and Fed Ex) require a recipient telephone number in order to coordinate delivery. Providing this information when you place your order will avoid unnecessary delays in getting your shipment out! Thanks!

A SPECIAL NOTE ABOUT SUBSTITUTIONS:  We try our best to keep a healthy inventory of all of our botanicals at all times, and our top priority is to send you exactly what you ordered in a timely fashion. However, sometimes stuff just conspires against us and we don't have enough of what you ordered to fill the order. And there are plenty of reasons for this: With a global network of suppliers, all sorts of things can go wrong, like customs delays at the point of origin, weather, seasonal limited availability of some items, shipping delays, etc.

If we have to substitute an item in a variety pack, we will always use a botanical of equal or greater value. This occasionally happens with leaves and some seasonally-scarce botanicals. In our "a la carte" selection, it happens less frequently, as we'll usually simply take an item out of inventory if we're out. However, if we do have to substitute in this instance, we'll contact you regarding some alternatives. We appreciate your patience and understanding!